Terms of Service

Perspective 3D, LLC  |  Last Updated: April 2026

By hiring Perspective 3D, LLC, scheduling services, or approving an estimate, you are agreeing to the following Terms of Service. These terms apply to all services provided by Perspective 3D, LLC, including photography, videography, 3D virtual tours, Matterport scanning, LiDAR scanning, point cloud capture, documentation, and all related deliverables.

1. Agreement

This agreement is entered into between Perspective 3D, LLC (“Perspective 3D”) and the client identified in the accompanying proposal or estimate (“Client”). By executing a proposal, approving an estimate, or knowingly allowing Perspective 3D to proceed with services, Client agrees to be bound by these Terms of Service. These Terms, together with the applicable proposal or estimate, constitute the entire agreement between the parties and supersede all prior agreements, representations, or understandings relating to the subject matter hereof. For purposes of this agreement, email shall constitute written notice. Perspective 3D contact for written notices: info@perspective3-d.com.

2. Services Covered

These Terms of Service apply to all services provided by Perspective 3D, LLC, including but not limited to:

Documentation Services: Matterport 3D scanning, LiDAR scanning, point cloud capture, digital twin creation, site surveys, scan-to-plan, CAD/as-built deliverables, and related documentation services.

Photography & Marketing Services: Real estate and architectural photography, aerial drone photography and video, videography, 360 photography, Google Business services, and virtual tour production.

Where a term applies only to a specific service track, it is noted accordingly.

3. Client Responsibilities

In addition to other obligations described herein, Client shall: (i) provide all information, criteria, and access necessary for Perspective 3D to perform the services prior to commencement; (ii) provide prompt, complete disclosure of all known or potential hazardous conditions or health and safety risks at the project site; (iii) provide all prior studies, plans, drawings, or other documents pertaining to the project reasonably necessary for completion of the services; (iv) review all documents or reports presented by Perspective 3D and provide written decisions within a reasonable time so as not to delay the services; (v) obtain and furnish all required approvals and permits necessary for completion of the services; (vi) give prompt written notice to Perspective 3D whenever Client becomes aware of any development that affects the scope or timing of the services; and (vii) bear all costs arising from Client’s own obligations under this agreement.

For photography services, properties should be properly staged and cleaned before the photographer or technician arrives. A staging/prep sheet is available upon request. If Client or an authorized representative cannot be present at the time of service, Perspective 3D will use its best professional judgment and experience, and this shall be deemed acceptable by Client.

Perspective 3D is entitled to rely upon the accuracy and completeness of all information furnished by Client.

4. Right of Entry and Job Site Safety

Client is responsible for providing safe access to the property, including lighting, access instructions, and unlocking all areas included in the project scope. Client will provide prompt and complete disclosure of all potentially hazardous conditions, including health and safety risks, and the measures necessary to avoid or mitigate those risks.

If Perspective 3D personnel will be working near hazardous materials, structural concerns, rotating equipment, construction traffic, burn or electrocution hazards, or other potentially dangerous conditions, Client is responsible for communicating the existence of and protection methods for those hazards. Perspective 3D has no responsibility for the discovery of hazardous conditions or the handling or disposal of hazardous materials.

Unless expressly agreed to in writing, Perspective 3D will have no responsibility for the general safety program at the project site, nor any power or authority to supervise, direct, or stop the work of any other contractors, subcontractors, or their employees. Perspective 3D will take reasonable precautions to safeguard its own employees.

Client agrees to defend, indemnify, and hold harmless Perspective 3D, its affiliates, employees, officers, directors, and representatives from any and all claims arising from encountering hazardous materials or conditions at the project site, except where caused by the negligence or willful misconduct of Perspective 3D.

While Perspective 3D will take all reasonable precautions to minimize disruption to the property, Client acknowledges that minor incidental contact with surfaces may occur in the normal course of work, and that correction of any such incidental contact is not part of this agreement unless caused by the negligence or willful misconduct of Perspective 3D.

5. Standard of Care

Perspective 3D’s services will be performed in a manner consistent with the generally accepted standard of care and skill ordinarily exercised by professionals performing similar services under similar circumstances at the time and place the services are performed. No other representation, warranty, or guarantee — expressed or implied — is made by Perspective 3D, except as expressly stated herein.

6. Invoicing and Payment

All agreed-upon fees and expenses are due upon delivery of assets or upon receipt of invoice, as applicable. Client shall notify Perspective 3D within two (2) weeks of receipt of invoice of any dispute with the invoice. The parties will endeavor to promptly resolve any disputed items. Payment on undisputed amounts is past-due thirty (30) days from the date of invoice.

If an invoice is thirty (30) or more days past due, Perspective 3D may suspend services and restrict access to deliverables under this or any other agreement between the parties until all amounts due are paid in full. Any unpaid balances shall accrue late charges at 8% per annum, or the highest rate allowed by law, whichever is lower. Client agrees to pay all reasonable attorneys’ fees and costs incurred by Perspective 3D in connection with collection. Perspective 3D shall have no liability for any damages or delays caused by withholding of deliverables or suspension of services due to Client’s failure to meet payment obligations.

Perspective 3D reserves the right to cancel, postpone, or refuse to schedule subsequent services until the account is made current.

7. Scheduling, Cancellation, Travel, and Weather Policy

Unless otherwise agreed in writing, Perspective 3D requires a 50% deposit at the time of scheduling.

For documentation and scanning projects requiring significant pre-production planning, custom cancellation terms may be stated in the proposal. In the absence of such terms, the above policy applies.

We encourage our clients to share this policy with their own customers and project partners. Clear communication helps ensure that everyone involved takes scheduling seriously and prevents unexpected costs from being passed along when a site is inaccessible or unprepared.

8. Additional Services and Change Orders

Services not listed within the project scope are excluded and will not be performed unless authorized in writing by Perspective 3D prior to performance. Authorized additional services will be quoted separately. Unless otherwise agreed in writing, Client shall pay for additional services on a time-and-materials basis at Perspective 3D’s then-current rates. Fees stated in proposals and estimates are a best estimate based on information available at the time of proposal. As the project progresses, details uncovered may require revision to scope, schedule, and/or fee; all such amendments will be communicated to Client and approved in writing before proceeding.

9. Documentation Services — Assumptions and Scanning Limitations

Unless explicitly stated in the proposal, point cloud data will not be geo-referenced or tied to an existing project coordinate system; it will be tied to the project base point. Only information visible to the human eye will be collected. Laser scanning technology is limited to line-of-sight visibility and cannot capture data inside walls or objects, through piping insulation, or underground. Material types will not be included or implied in any model unless explicitly stated. Ceiling data is limited to the bottom of flange of exposed structure unless explicitly stated.

Any materials or items obstructing the view of key features should be removed prior to scanning at no cost to Perspective 3D, including but not limited to:

• Items on the floor if floor flatness or detail is needed
• Piping insulation if actual outside diameter is required
• Fireproofing on structural steel if exact location and detail is imperative
• Vegetation including shrubs, trees, and bushes
• Stationary objects such as parked vehicles, shelving rack systems, bins, and furniture

Perspective 3D is not responsible for housekeeping. Any obstructions present at the time of scanning will likely be captured in the scan data and could block needed data. Any rooms that are locked or inaccessible at the time of scanning will not be scanned or modeled.

10. Point Cloud Cleaning

The project fee for documentation services includes basic cloud cleaning such as cropping of data and removal of reflections. Excessive items (e.g., steam, people, moving equipment, or other transient elements) that must be cleaned from point clouds for registration purposes or at Client’s request may incur additional fees at $75/hour or Perspective 3D’s then-current hourly rate above and beyond quoted pricing. Client will be notified and must authorize in writing before any additional point cloud cleaning is performed.

11. Existing Conditions and Subsurface Risks

Special risks occur whenever documentation disciplines are applied to identify subsurface or concealed conditions. Even a comprehensive scanning program implemented in accordance with a professional standard of care may fail to detect certain conditions. The conditions that Perspective 3D interprets to exist between scan points will differ from those that actually exist. Client recognizes that actual conditions will vary from those encountered at scan locations, and that the data, interpretation, and recommendations of Perspective 3D are based solely on information available and visible at the time of service.

Perspective 3D will take reasonable precautions to avoid damage or injury to subterranean structures or utilities in the performance of its services. Client agrees to defend, indemnify, and hold Perspective 3D harmless for any damage to subterranean structures or utilities where such structures or utilities were not called to Perspective 3D’s attention or were not correctly shown on plans furnished by Client or third parties.

12. Force Majeure and Project Delays

Project duration may change due to unforeseen conditions. The schedule assumes average weather conditions; exterior services are weather-dependent, and inclement weather or high wind may require schedule adjustment. If on-site work is impeded beyond the reasonable control of Perspective 3D, additional site time may be scheduled at Client’s expense; Client will be notified prior to scheduling such additional time.

Neither party shall be responsible or liable for delays in performance, failure of performance, or additional costs arising from any force majeure event, including but not limited to: fire, flood, explosion, acts of God, war, riot, civil disturbances, terrorist acts, strikes, labor disputes, inability to obtain materials or services, recognized health threats, third-party platform or technology disruptions (including disruptions to the Matterport platform), governmental regulations or orders, or any other cause beyond the parties’ reasonable control.

13. Project Deliverables

All photographs, videos, models, drawings, digital files, and other documents prepared by Perspective 3D (collectively, “Deliverables”) are considered instruments of service and project deliverables to which Perspective 3D retains all rights. Deliverables are provided “as is” without warranty of any kind, express or implied. Deliverables are furnished to Client for the use described in these Terms and the applicable proposal, and are not intended or represented to be suitable for reuse or adaptation for any other project without Perspective 3D’s prior written authorization.

Reliance upon, distribution, modification, or reuse of Deliverables by third parties without Perspective 3D’s prior written authorization is strictly prohibited. If Client distributes, modifies, or reuses Deliverables without such authorization, Client agrees to release Perspective 3D from all claims arising from such unauthorized use and to indemnify and hold Perspective 3D harmless from all related costs and expenses, including the cost of defense.

Perspective 3D will not sign any documents that certify the existence of conditions that cannot be ascertained through its services, or execute certificates requiring knowledge or responsibilities beyond the scope of this agreement.

14. Data Hosting

Perspective 3D offers hosting of Matterport models as part of its scanning services. Standard hosting is included for twelve (12) months from the date of delivery of the completed model, unless a different period is stated in the proposal. Extended hosting beyond the standard term is available and will be quoted separately. Matterport files can be archived and downloaded to a compatible device and re-imported to the Matterport Capture App at any time.

All Matterport models are governed by the Matterport Terms of Use at matterport.com/terms-of-use. Perspective 3D has no control over, and assumes no responsibility or liability for, the availability, performance, continuity, pricing, or feature set of the Matterport platform. In the event of service interruption, data loss, platform changes, pricing changes, or discontinuation of services by Matterport, Perspective 3D shall bear no liability to Client.

Hosted Matterport models may be transferred to Client’s own Matterport account upon written request and receipt of all outstanding amounts due.

15. Confidentiality and HIPAA Compliance

Perspective 3D will treat all Client information, site data, project materials, and non-public business information obtained in the course of performing services as confidential and will not disclose such information to third parties except as necessary to perform the services or as required by law. This obligation survives termination or completion of this agreement.

Where services are performed in environments subject to HIPAA — including medical offices, hospitals, behavioral health facilities, long-term care facilities, or other covered environments — Perspective 3D will take reasonable precautions to avoid capturing Protected Health Information (“PHI”) or Personally Identifiable Information (“PII”) in final deliverables. Where PHI is unavoidably captured, Perspective 3D will make commercially reasonable efforts to digitally redact, blur, or crop such information from final deliverables.

Client is responsible for preparing the scan environment prior to service, including removing, covering, or securing any PHI or PII that may be captured during scanning. Where required, Perspective 3D will enter into a Business Associate Agreement (“BAA”) with healthcare clients. Copies of Perspective 3D’s Confidentiality and HIPAA Compliance Policy and standard BAA are available upon request.

16. Professional Licenses and Warranty Disclaimer

Perspective 3D does not provide architectural, land surveying, engineering, or other professional services for which a license is required, and makes no warranty or guarantee of any kind for drawings or other deliverables. Where CAD, as-built, or other licensed-professional deliverables are included in a proposal, such work is produced by qualified subcontractors; Perspective 3D assumes no liability for the professional judgments, certifications, or outputs of such subcontractors, and any warranties from such professionals run directly to Client from the subcontractor.

Perspective 3D specifically disclaims any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. All deliverables are to be used, at the risk of Client, as a starting point for the project and need to be reviewed carefully by Client using sound industry review practices to ensure accuracy based on the project’s specific needs.

17. Subcontractors

Perspective 3D reserves the right to engage qualified subcontractors to assist in performing the services. Perspective 3D shall remain responsible to Client for the performance of any work delegated to subcontractors to the same extent as if Perspective 3D had performed such work directly, subject to the limitations of liability set forth herein.

18. Indemnification

By Perspective 3D: Subject to the Limitation of Liability provisions below, and to the fullest extent permitted by law, Perspective 3D agrees to indemnify and hold harmless Client from damages, losses, liabilities, and expenses for personal injury or property damage, including reasonable attorneys’ fees, to the extent directly caused by the negligent acts, errors, omissions, or willful misconduct of Perspective 3D in the performance of its services. Perspective 3D’s indemnification obligations are conditioned on Client’s payment in accordance with Section 6 of this agreement.

By Client: To the fullest extent permitted by law, Client agrees to release, defend, indemnify, and hold harmless Perspective 3D and its officers, employees, agents, representatives, and assignees from and against all claims, damages, losses, costs, liabilities, judgments, and expenses, including attorneys’ fees, arising from or in connection with: (i) Client’s performance or failure to perform its obligations under this agreement; (ii) errors, omissions, or inaccuracies in any data, documents, or information provided by Client on which Perspective 3D reasonably relied; (iii) Client’s unauthorized use, distribution, or modification of Deliverables; or (iv) any unknown site condition or subterranean structure of which Perspective 3D does not have actual knowledge. Client’s indemnification obligations are conditioned on full performance by Perspective 3D of its obligations under this agreement.

In the event any part of this indemnification is determined to be void as a matter of law, the clause shall automatically be reformed to be consistent with the law and apply the parties’ intent to the maximum extent permissible by law.

19. Limitation of Liability

Neither party shall be liable to the other for any consequential, incidental, special, or punitive losses or damages, whether arising in contract, warranty, tort, negligence, strict liability, or otherwise, including but not limited to loss of use, profits, business, revenue, or reputation. The maximum aggregate liability of Perspective 3D under any agreement shall not exceed the total fees paid by Client to Perspective 3D under the applicable proposal or estimate.

Any claim by Client against Perspective 3D must be submitted in writing within ninety (90) days after the earlier of: (i) the date Client becomes aware of circumstances giving rise to the claim, or (ii) one (1) year from the date Perspective 3D delivers the applicable services. Failure to provide timely written notice shall constitute an irrevocable waiver of such claim. In no event shall any claim be brought more than five (5) years following substantial completion of Perspective 3D’s services.

Client may negotiate a higher limitation of liability for an additional fee, which is necessary to compensate for the greater risk assumed by Perspective 3D.

20. Waiver of Consequential Damages

Perspective 3D and Client mutually waive all consequential, incidental, special, and punitive damages, including but not limited to loss of use, profits, revenue, or business opportunity, for any claim or dispute arising out of or relating to services provided under this agreement, regardless of legal theory. This mutual waiver survives termination or completion of this agreement.

21. Insurance

Perspective 3D maintains general liability and professional liability (errors and omissions) insurance with limits of no less than $1,000,000 per occurrence. Certificates of insurance are available upon written request prior to commencement of services.

22. Conflicts of Interest

Perspective 3D provides services on behalf of many companies and individuals. During the time Perspective 3D is providing services to Client, it may also provide services unrelated to those provided to Client to other present or future clients with interests adverse to Client’s interests. Client agrees that Perspective 3D’s services to Client will not disqualify Perspective 3D from providing services to other clients in matters unrelated to those services, and Client hereby waives any conflict of interest with respect to those services. Perspective 3D agrees not to use or disclose any proprietary or confidential non-public information of Client acquired as a result of its service to Client, unless required to do so by law.

23. Termination and Suspension

This agreement may be terminated by either party upon not less than seven (7) calendar days’ written notice if the other party fails substantially to perform in accordance with its terms and the defaulting party fails to cure such default within the notice period. Failure of Client to make payments as required shall be considered substantial non-performance and grounds for suspension or termination at Perspective 3D’s option. In the event of suspension for non-payment, Perspective 3D shall have the right to withhold all Deliverables and require advance payment before resuming services. Perspective 3D shall be compensated for all services performed and reasonable expenses incurred prior to termination. Perspective 3D will have no liability for any delays or damages caused by such suspension or termination.

24. Relationship of the Parties

Perspective 3D is an independent contractor and shall not be deemed an employee of Client. No agency, partnership, joint venture, or employer-employee relationship is intended or created by this agreement. Deliverables prepared by Perspective 3D shall not be deemed a “work for hire” as defined under Copyright Law. All rights granted to Client are contractual in nature and expressly defined by this agreement.

25. Successors and Assigns

This agreement is binding upon the parties and their respective successors and permitted assigns. Neither party may assign or transfer this agreement or any rights or obligations hereunder without the prior written consent of the other party, which consent shall not be unreasonably withheld. This agreement is not intended to confer any rights or remedies upon any person or entity other than the parties hereto.

26. Notices

All formal notices required or permitted under this agreement shall be in writing and deemed delivered: (i) upon personal delivery; (ii) one business day after deposit with a nationally recognized overnight courier; (iii) three business days after deposit in U.S. mail, certified or registered; or (iv) upon confirmed email transmission. Notices to Perspective 3D shall be sent to info@perspective3-d.com or 2 Fulton St W, Grand Rapids, MI 49503.

27. Electronic Signatures

Electronic signatures, including signatures transmitted by email, DocuSign, QuickBooks, or similar platforms, shall be deemed valid and binding to the same extent as original ink signatures.

28. Governing Law and Dispute Resolution

This agreement is governed by the laws of the State of Michigan, without giving effect to any choice or conflict of law provision. If a dispute arises and is not resolved informally, the parties shall first proceed in good faith to non-binding mediation as a prerequisite to further legal proceedings. Costs of mediation shall be shared equally. All legal proceedings must be brought in a court of competent jurisdiction in the State of Michigan. The parties waive any right to a trial by jury. All actions must be brought within five (5) years following substantial completion of Perspective 3D’s services.

If Client asserts a claim against Perspective 3D relating to allegations of professional negligence, Perspective 3D will be entitled to reimbursement of reasonable out-of-pocket costs incurred in defense of the claim to the extent Perspective 3D is successful in its defense.

29. Severability

If any provision of this agreement is held to be invalid or unenforceable, such provision shall be reformed to the minimum extent necessary to make it enforceable, or severed if reformation is not possible, and the remaining provisions shall continue in full force and effect.

30. Waiver

No failure or delay by either party in exercising any right or remedy shall operate as a waiver thereof. Any waiver must be in writing and signed by the waiving party to be effective.

31. Entire Agreement

These Terms of Service, together with the applicable proposal or estimate, constitute the entire agreement between the parties and supersede all prior agreements, representations, and understandings. These Terms may not be modified except by a written instrument signed by authorized representatives of both parties. Conflicting or additional terms in any Client-generated document shall have no effect unless expressly accepted in writing by Perspective 3D.

32. Photography & Marketing Services — Licensing and Rights

Under current copyright laws, ownership of all photographs, videos, and visual media belongs entirely to Perspective 3D, LLC. Perspective 3D retains all rights to images and media unless otherwise agreed upon in writing, and only licenses the use of the images to the Client as described below.

Standard License — Permitted Uses:

• Uploading to the MLS for the purpose of marketing a property for sale (syndication to multiple websites is permitted; ownership of the photos does not transfer)
• In-house brochures or mailing pieces promoting your company
• Social media promotions for your company
• Use in portfolios, office displays, digital presentations, annual reports, and trade show prints
• Submittal to design competitions and public relations releases
• Use on the internet including personal or company website or social media
• Images in digital form may be stored and printed for in-house project sheets, proposals, and other short-run projects including editorial, newspapers, and special interest magazines

Editorial usage requires photo credit in this format: Perspective 3D of Grand Rapids, Michigan

Exclusions (contact us for additional pricing): Billboards, vehicle wraps, and widely circulated magazines (over 300,000 circulation).

Period of Use: The standard license permits use of images for up to one year from date of delivery. An extended license may be purchased for use beyond this time frame.

Non-Exclusive Use: Perspective 3D reserves the right to issue a separate license to additional parties for an additional fee. If exclusive use is required, Client must notify Perspective 3D in advance. Any use of images by a third party — including architects, builders, stagers, designers, sellers, or buyers — is strictly prohibited without a separate license issued by Perspective 3D.

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Privacy Policy

Perspective 3D, LLC  |  Last Updated: April 2026

This privacy policy has been compiled to better serve those who are concerned with how their Personally Identifiable Information (“PII”) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect, and otherwise handle your PII in accordance with our website.

What Personal Information Do We Collect?

When ordering or registering on our site, you may be asked to enter your name, email address, or other details to help you with your experience.

When Do We Collect Information?

We collect information from you when you fill out a form or enter information on our site.

How Do We Use Your Information?

We may use the information we collect to follow up on inquiries, communicate news and specials, and provide relevant information about our services.

How Do We Protect Your Information?

Our website is scanned regularly for security vulnerabilities. Your personal information is contained behind secured networks and is only accessible by authorized personnel required to keep the information confidential. All sensitive information is encrypted via Secure Socket Layer (SSL) technology. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do We Use Cookies?

We, along with third-party vendors such as Google, use first-party and third-party cookies to compile data regarding user interactions with our website. Users may opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.

COPPA

We do not specifically market to children under the age of 13.

Data Breach Notification

In the event of a data breach, we will notify affected users via email within 7 business days.

CAN-SPAM

We collect your email address to send information and respond to inquiries. You may unsubscribe at any time by emailing us or using the unsubscribe link in any email we send.

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Contact Us
Perspective 3D, LLC
2 Fulton St W, Grand Rapids, MI 49503
info@perspective3-d.com  |  616-312-3947