Additional Matterport Service Add-on Costs: Travel, Re-Scans and Hosting Explained

Matterport service add-on costs are one of the most common areas of confusion when clients budget for a 3D scanning project. While most people focus on the initial scan price, additional service-related costs can affect the total investment.

When clients ask about Matterport pricing, they’re usually thinking about the initial scan fee. In reality, the full project cost is shaped by a few additional factors that are completely normal—but important to understand upfront.

What Are Matterport Service Add-on costs ?

Travel, updated scans, scheduling requirements, cloud hosting and optional deliverables can all influence the final investment. This guide explains those factors clearly so you can plan your project with confidence.

Note: If you’re specifically looking to understand how Matterport hosting works—including archiving and reactivation—we cover that in detail here:
Matterport Hosting Explained: Costs, Archiving & Reactivation.

Travel & Remote Site Fees

Matterport capture is performed on-site, which means location matters.

• Local projects: Travel is included within 60 miles.
• Extended travel: $1.00 per mile after the included radius.
• Multi-day or remote projects: Lodging may apply.
• Multi-site projects: Reduced per-site travel costs when locations are scanned together.

Best practice: Confirm travel details early if your site is outside a metro area.

Updated Scans & Re-Scans

Matterport models represent a space at a specific moment in time. When conditions change, an update may be needed.

• Minor updates: MatterTags, labels, and navigation adjustments (no site visit required).
• Physical changes: Remodels, renovations, or layout changes require a re-scan.

Common scenarios:

• Real estate listings after renovations
• Insurance claims with before-and-after documentation
• Retail spaces with seasonal or rotating displays

Re-scans are scoped based on the affected area rather than repeating the entire project.

Deliverables & Add-Ons

The core output of a Matterport scan is the interactive 3D virtual tour. Many projects benefit from additional deliverables that extend its value.

• Schematic Floor Plans – Simple 2D layouts
• TruePlan (Xactimate) – Insurance-ready floor plans
• E57 Point Cloud – Measurement-grade data for architects and engineers
• BIM / CAD Models – Revit or CAD-ready files
• 360° Photos & High-Res Stills – Marketing-ready imagery
• Guided Video Walkthroughs – Auto-generated video tours

Many clients start with essential deliverables and add others later as project needs evolve.

Scheduling & Turnaround Considerations

Timing can affect Matterport service cadd-on costs depending on project requirements.

• Standard delivery: 24–48 hours for virtual tours
• Advanced deliverables: Additional processing time
• Rush scheduling: May include a premium
• Off-hours access: Additional fees for restricted sites

Planning capture into your project timeline helps avoid rush fees.

Industry-Specific Examples

• Real Estate: Hosting only while listed, optional floor plans
• Architects: E57 or BIM exports for design workflows
• Insurance: Multiple scans during claims lifecycle
• Retail: Travel optimization across multiple locations

FAQ: Matterport Service Add-on Costs

Do you charge for travel?
Yes. Travel within 60 miles of our service area is included. After that, travel is billed at $1.00 per mile. For multi-day or out-of-area projects, lodging may apply.

Can my scan be updated if the space changes?
Yes. Minor updates—such as adding or editing MatterTags, labels, or navigation—can often be handled without a site visit. Physical changes to the space (renovations, layout changes, new fixtures) require a partial or full re-scan, priced based on scope.

How does hosting factor into service costs?
Hosting keeps your interactive 3D tour accessible online. New clients may receive promotional hosting for an initial period. After that, hosting is billed separately on an annual basis. Exported files like floor plans or point clouds remain usable regardless of hosting status.

What service add-ons do most clients request?
That depends on the use case. Real estate clients often request floor plans and photos, architects and contractors rely on E57 point clouds or BIM files, and insurance professionals frequently request TruePlan deliverables.

Can multiple properties be scanned as part of one project?
Yes. Multi-site projects can often be scheduled together, which helps reduce travel costs and streamline delivery. Portfolio and repeat clients may also qualify for preferred pricing.

Checklist: Planning Additional Costs

Understanding Matterport service add-on costs helps clients plan projects accurately and avoid last-minute scope changes.

• Confirm travel radius and mileage
• Discuss Matterport hosting fees
• Discuss potential updates or re-scans
• Select deliverables early
• Plan scheduling needs
• Request an itemized quote

Conclusion

Beyond the scan itself, factors like travel, updates, scheduling, and deliverables shape the overall Matterport project cost. Understanding these elements upfront helps you plan efficiently and get the most long-term value from your digital assets.

📞 Call 616-312-3947 or explore our full pricing breakdown here:
Matterport Pricing & Costs Explained.